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Area Director Residences – The Ritz-Carlton, Washington, DC (18002VEB)


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Ad number:#384809736
Contact:Marriott International
City:Washington, DC


Area Director Residences


At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Washington, DC located at 1150 22nd Street, N.W., Washington, DC, 20037 currently has the following opportunity:

Area Director Residences (18002VEB): The Area Director of Residences (ADOR) provides professional management and above property oversight for up to 5 Ritz-Carlton Residences based on a geographical location, pursuant to the Management Agreement and company brand standards. The ADOR verifies compliance with federal and state statutes and standard operating procedures. They will use expert knowledge to facilitate decisions in association governance, finance and accounting, property management and owner and employee engagement. There are no development responsibilities; the ADOR manages open projects only. CANDIDATE PROFILE Education and Experience •4-year bachelor's degree in Business Administration, Hotel or Property Management, or related major; or 6 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, property management, real estate or related professional area. Preferred: • Property Management license (CMCA, IREM, CAM) and/or any other local property management certifications necessary for the job is desired CORE WORK ACTIVITIES Managing Property Operations • Maintains complete knowledge of and compliance with all company policy and procedure (e.g., holiday fund, gifts, and residential acknowledgments). • Continuously identifies and corrects building and service defects. Creates innovative solutions for improvement. • Verifies compliance and timely completion of all self-audits reports or documents any inconsistencies or non-compliant items. • Provides input on all aspects of residential brand standards, heart of the house design, standard operating processes, safety programs, and implementation of labor management systems. • Communicates company or brand updates to responsibility area in a timely manner. • Facilitates consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection through the creation of above property audits and site visits. • Maintains awareness of the physical plant(s) with attention to protection of the asset and plans to increase its value through superior care. • Verifies compliance with company approved property management software. Managing Profitability • Participates in the creation of key residential initiatives that focus on product quality, financial results and that are aligned with the company’s strategic plan. • Verifies timely financial reporting and troubleshoot any non-compliant properties. Reports and documents any inconsistencies. • Assists in identifying any potential cash flow issues or concerns and communicate accordingly to the Board Presidents. Managing Relationships with Property Stakeholders • Represents The Ritz-Carlton Hotel Company above property leadership by attending Annual Meetings as needed. Be prepared for all meetings with a company update as requested by the Board of Directors. Prepares for all meetings with a company update as requested by the Board of Directors. • Performs property visits for each site followed by the distribution of a property site visit report to the GM, RDOR/SDOR. • Guides leadership on the appropriate method of communication for non-compliant residents related to property rules and regulations. • Leads the sites through the Business Priority Matrix goal setting process. • Guides leadership on the appropriate way to handle documentation served by a process server (e.g., subpoenas, law enforcement). • Participates in the action planning process for the Owner Engagement Survey and Employee Engagement Survey. • Handles owner, tenant and board complaints. Managing and Conducting Human Resources Activities • Participates in the interviewing and hiring of residential leadership positions. • Assists the Hotel GM’s in sourcing and placing world class residential talent. Create a talent bank for potential leaders. • Provides regular feedback on site leader performance to hotel general managers through site visits and conference calls. • Verifies all other reviews and regular feedback sessions are conducted in a timely manner, increases are processed quickly and merit increases are processed. • Implement training programs related to property management reinforcing constant quality service.

We invite you to learn more about this position and apply at:

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The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws size>


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