Main function: Work with our customers who have made the purchase of goods on the Internet through our company. Quality control of ordered goods. Sending goods to the specified address. Preparation and preparation of reports.
* Obtain and evaluate all relevant information to handle product and service inquiries
* Provide pricing and delivery information
* Checking products for compliance with the customer’s requirements
* Checking products for damage
* Working with international delivery services, such as FedEx and UPS
* Perform customer verifications
* Record details of actions taken
* Maintain customer databases
* Communicate and coordinate with internal departments
* Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times.
* Display prompt and effective organisation, planning and decision making.
* Ensuring the team are focused on customer service ‘Best Practice’ at all times.
* Maximising your personal competency through Continuous Professional Development.
* Undertaking any other reasonable duties / projects which may be required from time to time.