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Guest Service Agent – Courtyard - (21035651)

Overview

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Ad number:#854589152
Contact:Rhonda Brown-Jones
City:Romulus
Zip:48174
Compensation:DOE
Posted in: Michigan Other Jobs

Description

Live Fully at Marriott International – #1 Leader in Hospitality

 

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

 

Courtyard Detroit Metro Airport Romulus located at 30653 Flynn Drive, Romulus, MI, 48174 is hiring a Guest Service Agent.

 

Responsibilities include:

 

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

 

Apply now at https://jobs.marriott.com/marriott/jobs/21035651?lang=en-us  

 

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc. and Great Places to Work Institute, among others.

 

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

 

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

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