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Virtual Customer Rep

Overview

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Ad number:#487821534
Contact:Kiara McFarland
City:Chattanooga
Zip:37415
Compensation:9.00-15.00

Description

Job DescriptionEdit

We're seeking reliable, professionals to join our team of independent contractors to provide customer support from home. No experience required. Online training available. KSM Empowerment Virtual Solutions, LLC is a virtual call center. We provide outbound/inbound calls to high-end clients, only.

Choose your schedule, and all agents must provide support services at least 15 hours per week. Some positions offer unlimited servicing hours 24/7, 365 days per year.

JOB TYPES

Book cruises

Car rental services

Dinner reservations

Retail online ordering

Tax support

Travel assistance

And more

QUALIFICATIONS

All agents must be at least 18 years of age and a citizen of the United States.

Agents can NOT reside in any of the following states. California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

PROCESS

Pass a voice assessment

Language / Program assessment

Technical check

Background check

Drug test (required for some positions)

REQUIREMENTS

Quiet work space PC Windows 7,8, 8.1, 10 MAC/boot camp /running windows.

Laptop or desktop no wireless laptops.

Ethernet connection required.

Landline hardwired phone.

Headset with mic and USB

Headset/phone with dial pad.

SKILL SET

Critical Thinking and someone who pays attention to details is a key factor when providing services to high-end clients. Our agents must demonstrate efficiency and leadership and must be able to perform remotely without supervisors. Client metrics have an extreme impact on our call center. Therefore we have high expectations for agents who service for our virtual call center. Top performers receive great bonuses and incentives with many clients.

 

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