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Customer Service Representative, Healthcare

Overview

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Ad number:#943404499
Contact:Daiane Hachat
Zip:
Compensation:$17.11
Posted in: Richmond Other Jobs

Description

Update: Increased BASE pay rate to $17.11/hr PLUS flexible scheduling options now available

Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Please note this job posting is for upcoming classes (onsite); targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. This is an onsite position.

 

Pay and Benefits:

  • New Base rate $17.11/hr
  • New bilingual base rate $18.82/hr
  • Health and wellness benefit add on = $4.54/hr
  • $500 New Hire Bonus*
  • Additional bonuses available for excellent work and referrals
  • Flexible scheduling options that meet lifestyle and family goals
  • Supportive work environment
  • Many opportunities for promotion and career advancement into global company
  • No cold calling, sales or collection calls!

*Eligibility requirements apply

Responsibilities:

  • Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
  • Respond to telephone inquiries within staffing and time parameters
  • Working special holidays and/or overtime may be required
  • Regular and predictable attendance is required
  • All personnel will be required by contract to undergo program update training as the program changes

Education and Qualifications:

  • High School Diploma or equivalent required
  • Minimum six (6) months customer service experience required
  • Must be able to speak and read English fluently
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team

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