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Reservations Clerk - St. Regis Bal Harbour Resort - (21038037)

Overview

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Ad number:#856563090
Contact:Rosa Dalomba-Veiga
City:Bal Harbour
Zip:33154
Compensation:DOE

Description

Live Fully at Marriott International – #1 Leader in Hospitality

 

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

 

The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, FL, 33154 is currently hiring a Reservations Clerk.

 

Responsibilities include:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

Apply now at https://jobs.marriott.com/marriott/jobs/21038037?lang=en-us

 

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc. and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. 

 

 

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