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AT&T Hiring Store Manager in Casper, WY

Overview

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Ad number:#379661456
Contact:Darlene
City:Casper, WY
Zip:82601
Posted in: Wyoming Retail Jobs

Description

AT&T hiring Store Manager in Casper, WY.

Customer Experience and Sales

Fully accountable for store implementation of The AT&T Retail Promise

Fully accountable for execution of sales, service and customer experience initiatives in store

Supervise store personnel to: Meet and exceed assigned goals for:  customer experience and reputation, sales and service, revenue and productivity

Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience

Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times 

Consistently demonstrate excellent leadership and coaching skills

Create a work environment where motivated people can excel

Oversee Store floor experience – Act as Floor General

Own Customer Coordination,Welcome and Wait Time process

Support Team and assist with customer transactions

Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance

Perform role plays with personnel on a regular basis to demonstrate “what right looks like”

Facilitate weekly personnel training/educational sessions

Monitor the Customer FeedbackTool on a daily basis

Resolve or escalate appropriately any billing or service issues

Employee Management and Development

Interview, hire and make necessary discipline decisions, including terminations, for store personnel

Inspire and engage employees by motivating team to succeed

Lead by example

Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion

Improve employee engagement throughout territory through appropriate behaviors and actions

Develop and execute individual development plans for store personnel

Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service   

Conduct On The Spot (OTS) Coaching

Execute A & D process for direct reports

Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed

Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections

Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize

Ensure Fair Labor Standards Act (FLSA) compliance

Approve and communicate temporary assignments and overtime for floating personnel

Product Launches

Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes

Actively inspect post-launch and drive improved results with best practices

Inspect that employees are properly trained on new products and promotions to sell with confidence

Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate

Coordinate with security, facilities and mall management to ensure smooth product launch day execution

Store Operations

Staffing/Scheduling

Act as Floor General – responsible for all activity in store at all times

On the sales floor the majority of the time to coach and develop personnel

Partner with Area Retail Sales Manager to review headcount forecast plan and staffing

Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches

Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis

Merchandising

Accountable for adhering to the iPOG and the merchandising standards

Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer

Required Qualifications

Two years sales/customer service experience in telecommunications or related industry

One year management experience

Excellent sales skills and demonstrated ability to meet or exceed performance standards

Ability to motivate and lead direct reports

Ability to work flexible hours, including evenings, weekends and holidays

Ability to operate a personal computer, wireless equipment, copier and fax

Desired Qualifications

Three or more years sales/customer service experience in the telecommunications or related industry

Previous management experience in the telecommunications or related industry

Effective communication, presentation and interpersonal skills

Strong organizational skills with attention to detail

Ability to work at multiple locations within district preferred

Familiarity with wireless terminology and AT&T Mobility systems preferred

Please apply on line at: http://work.att.jobs/WYRT

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