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Customer Service Rep / Call Center Needs

Overview

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Ad number:#787319011
Contact:Homer S. Salley
City:Atlanta, GA
Zip:30301
Posted in: Atlanta Sales Jobs

Description

Position Summary: 

These are entry level professional positions responsible for performing technical customer service activities, providing general taxpayer assistance to customers, and educating taxpayers and department staff.

Position Responsibilities

  • Guide and process customer orders in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Work with Uline's internal departments to meet our customers' needs.
  • Help resolve product returns, respond to shipping inquiries and answer order status questions.
  • Submit quotes for large quantity orders and custom items.

Qualifications:

Minimally qualified candidates will have:

  • Experience providing customer service by phone, in person and/or in writing
  • Experience using Microsoft Office Products (e.g., Word, Outlook, Excel)
  • Effective verbal and written communication skills

Well-qualified candidates will also have:

  • Experience researching complex technical issues
  • Training experience
  • Experience preparing income and/or business tax returns
  • Call center experience

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