LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
A career with AT&T as a Business Customer Service Specialist can provide you with exactly that!
What's in it for you? Start with the paycheck: Business Customer Service Specialists start between $10.00 - $15.68 per hour...then you will have the opportunity to receive an increase after only 6 months!
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
May be required to work in one or multiple queues/skill sets over various customer contact channels.
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
At least 18 years of age
Must be fluent in Spanish and English
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation
Qualification on pre-employment screening
Study Guide for pre-employment screening
SPECIAL JOB REQUIREMENTS
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required.
One year customer service work experience, excellent communication and computer skills are preferred.
Apply online at: http://work.att.jobs/SanJuanBCSS