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Bilingual Business Customer Service Specialist

Overview

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Ad number:#376954202
Contact:Terri Barrenechea
Phone:305 459-2478
City:Miami
Zip:33126
Compensation:$10 - $15.68/hr

Description

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

 

A career with AT&T as a Business Customer Service Specialist can provide you with exactly that!

 

What's in it for you?  Start with the paycheck: Business Customer Service Specialists start between $10.00 - $15.68 per hour...then you will have the opportunity to receive an increase after only 6 months!

 

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

 

    Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

    May be required to work in one or multiple queues/skill sets over various customer contact channels.

    Responsible for improving customer retention through programs and service provided to the customer

    Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

    Continually maintain working knowledge of all company products, services and promotions.

    Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.

    Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

 

Required Qualifications:

 

    At least 18 years of age

    Must be fluent in Spanish and English

    6 months experience operating a computer in Windows based environment

    Availability to work a flexible schedule which includes all hours of call center operation

    Qualification on pre-employment screening

 

Study Guide for pre-employment screening

Mobility Call Center Assessment (MCCA)

 

SPECIAL JOB REQUIREMENTS

 

    Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required.

     One year customer service work experience, excellent communication and computer skills are preferred.

 

Apply online at:  http://work.att.jobs/SanJuanBCSS

 

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