Engineering Technician needs electro-mechanical experience
Engineering Technician requires:
Associate’s Degree, Technical Certification or equivalent work experience
Experience using electrical test equipment such as DMM.
Capable of troubleshooting electro-mechanical assemblies down to the component level
Ability to read schematics and engineering drawings.
Proficiency with MS-Office software including MS Word and Excel.
Experience working in a production environment preferred.
Experience with CRM (Customer Relationship Management) systems, preferably SAP Business One preferred.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Engineering Technician duties:
Investigates, troubleshoots and repairs all Service/RMA items.
Writes and communicates on failure investigation reports.
Processes service/RMA orders completely and in a timely manner.
Works closely and supports Customer Service with all aspects of warranty and non-warranty repair.
Performs system upgrades as required by Customer Service and sales requirements.
Report on status of all service/RMA inventories. This includes maintaining a log of all in-house refurbished service/RMA items.
Report on complaint investigations, service calls and RMA updates.
Inputs daily service call repair status into SAP service module.
Designs, builds and documents test fixtures for servicing multiple product lines.
Maintains work instructions of all service processes including the development of troubleshooting flowcharts/guides.
Facilitate the design, build, test and documentation of simple service test fixtures and test processes.
Proactively seeks ways to improve the Service/RMA process as new products are released.