Customer Service Specialist needs 2+ years’ experience

Customer Service Specialist requires:

• Proficient computer skills (Microsoft Office).
• Excellent communication and demonstrated leadership skills (in a professional or school environment).
• Minimum of high school degree is required.
• Minimum of 2 years of experience is required, preferably in a fast-paced, complex Customer Service environment; i.e., Accounts Receivable and/or Collections.

 Customer Service Specialist duties:

• Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers.
• Responsibility for front-line inquiry/service complaint management
• Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, claims, requests for documentation, etc.,) from internal and/ or external customers to achieve a “close-loop” resolution process for the customer, limiting the need for the customer to call back numerous times for the same issue. All work done in compliance to department SOPs and SOX.
• Opens an interaction record for a new or existing claim (for all claim types) as part of the inquiry and service complaints process

• Follows-up on open inquiries and escalates unresolved calls to appropriate subject matter experts based on SOP.
• Reviews order error and order hold reports and takes action based on need as instructed by SOP
  • Supports execution of marketing programs developed by client
  • Conducts recall activities as appropriate
  • Updates customer information in order management system as appropriate
  • Conduct UAT testing as needed.