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Contact:Global Channel Management, Inc.
Posted in: Madison People Seeking Jobs
Counter Sales Customer Rep needs 5+ years in Customer Service experience
Counter Sales Customer Rep requires:
- Counter Sales Job, Processing Orders, Light warehouse duties is required like Packaging, Shipping.
- Person will be working from the Front Counter/Desk dealing with emails and phone Calls.
- High School diploma or equivalent combined education and experience.
- Experience related to Customer Service and high-volume calls.
- Ability to work effectively in a high-volume fast-paced environment.
- Able to Multi-task effectively while prioritizing daily workflow
- Proficiency in a Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal skills and decision-making abilities.
- Effective and professional communication and organization skills.
- Strong conflict resolution skills.
- Regular attendance and punctuality are vital.
- Forklift experience a plus (Will Train)
- 5+ years in Customer Service a plus
Counter Sales Customer Rep duties:
- Communicate daily with customers via phone, e-mail, in-store interaction.
- • Enter customer orders promptly with high accuracy
- • Promote and support sales promotions.
- • Collaborate with regional sales force and other field staff to deliver premier customer service.
- • Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
- • Research and resolve customer complaints and issues as well as providing customer assistance in locating and identifying replacement parts.
- • Provide same day responses to scheduled dates and backorder status of product.
- • Research and process credit and return requests.
- • Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
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