Counter Sales Customer Rep needs 5+ years in Customer Service experience

Counter Sales Customer Rep requires:

• Counter Sales Job, Processing Orders, Light warehouse duties is required like Packaging, Shipping.
• Person will be working from the Front Counter/Desk dealing with emails and phone Calls.
• High School diploma or equivalent combined education and experience.
  • Experience related to Customer Service and high-volume calls.
  • Ability to work effectively in a high-volume fast-paced environment.
  • Able to Multi-task effectively while prioritizing daily workflow
  • Proficiency in a Windows operating environment, including email and Microsoft Office software.
  • Strong interpersonal skills and decision-making abilities.
  • Effective and professional communication and organization skills.
  • Strong conflict resolution skills.
  • Regular attendance and punctuality are vital.

• Forklift experience a plus (Will Train)
• 5+ years in Customer Service a plus

Counter Sales Customer Rep duties:

• Communicate daily with customers via phone, e-mail, in-store interaction.
• • Enter customer orders promptly with high accuracy
• • Promote and support sales promotions.
• • Collaborate with regional sales force and other field staff to deliver premier customer service.
• • Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
• • Research and resolve customer complaints and issues as well as providing customer assistance in locating and identifying replacement parts.
• • Provide same day responses to scheduled dates and backorder status of product.
• • Research and process credit and return requests.
• • Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.