4+ years of experience in service management and ticketing solutions
including, project design, implementation, testing, delivering & support
Expert knowledge in IBM Smart Cloud Control Desk SCCD (formally
Tivoli Service Request Manager TSRM)
Excellent knowledge of ITIL modules, including: Incident Management,
Problem Management, Service Request Management, Change,
Configuration & Release Management, Service Catalog Configuration,
Service Level Management and Knowledge Base Configuration
Strong integration experience, in with Maximo Integration Framework.
Oracle and SAP integration an advantage.
Experience with implementation and configuration of the Maximo Scheduler