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Opening for Process Managers in Maven

Overview

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Ad number:#230245198
Contact:Mandrita Bhattacharya
Phone:9830540993
City:Kolkata
Zip:700156
Compensation:30000-35000/month
Posted in: Kolkata IT Jobs

Description

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PROCESS MANAGER

Process Managers are effective change agents. It also requires the ability to change the hearts and
minds of employees affected by the change.

JOB DESCRIPTION:

To supervise so that sales happens. Take supervisor calls.
Look after the OJT batch on floor.
Should be responsible for providing excellent customer service and determine the needs of the
client.
To Implement and oversee the quality of deliverables.
Manage team relationships effectively to ensure exceptional performance
He/she should also possess strong problem-solving, ability to exercise sound judgment.
Should know how to mentor staff and are extremely knowledgeable of process management,
They should be able to multi-task and decipher statistical reports; and have the patience to deal with
issues involving both customers and the workforce.
Co ordinate with Team Leader, team members, On call Supervisor and agents.
Should know how to Identify manpower including performer and non performer
Ability to make a non performer to a performer
One should also control attrition on floor.

DESIRED PROFILE:

Excellent Communication skills in English
Should be goal oriented
Positive Attitude
Good Lateral thinking
Cognitive skillsAbility to handle pressure at work
Target Achievement

QUALIFICATION:

Graduate with good communication in English
Should have exposure in BPO outbound


ADDITIONAL BENEFITS
Alternate Saturdayoff. Sunday fixed off.
Transport facility provided.
Complimentary Lunch/Dinner.
Referral bonus

SALARY : 30K-35K; hike of 20-30% for experienced candidates

SALARY : 30K-35K; hike of 20-30% for experienced candidates
About Maven-Maven The word itself signifies quality and excellence. We as a company aim to bring together the best & the most experienced human resource and technology under the same roof. It is our constant endeavor to develop and nurture the most potent and yet highly underutilized resource- the human resource.

For Further Details Contact-9874744517/9830531292,9163139487/9874744309,9883011122,8697657486,9830540993,967471946,9830933443

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