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Service Delivery Manager - With Leading Telecommunication Industry Client

Overview

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Ad number:#373376956
Contact:HR
Phone:1146547700
City:South City-i, Gurgaon
Zip:122001
Compensation:N/A
Posted in: Delhi IT Jobs

Description

  • 10 to 12 years of experience in IT Infrastructure. Should have worked as a NOC manager for at least 2 years.
  • Maintain and improve the 24/7 Network Operations Center program supporting multiple geographies.
  • Work closely with Infrastructure leadership to ensure problem resolution and user satisfaction, report existing IT system risks, and recommend improvements. 
  • Ensure processes and resources are aligned towards achieving committed SLAs and KPIs
  • Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
  • Responsibility for Incident Management, Problem Management, Change Management, Monitoring Response, and Reporting/Metrics.

Visit Here : https://www.globalhunt.in/job-details.html?id=10749

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