City:South City-i, Gurgaon
Posted in: Delhi IT Jobs
- 10 to 12 years of experience in IT Infrastructure. Should have worked as a NOC manager for at least 2 years.
- Maintain and improve the 24/7 Network Operations Center program supporting multiple geographies.
- Work closely with Infrastructure leadership to ensure problem resolution and user satisfaction, report existing IT system risks, and recommend improvements.
- Ensure processes and resources are aligned towards achieving committed SLAs and KPIs
- Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
- Responsibility for Incident Management, Problem Management, Change Management, Monitoring Response, and Reporting/Metrics.
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