Main duties
User support technicians perform some or all of the following duties:
Communicate electronically and in person with computer users experiencing difficulties todetermine and document problems experienced
Consult user guides, technical manuals and other documents to research and implementsolutions
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identifieddifficulties
Collect, organize and maintain a problems and solutions log for use by other technical supportanalysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group

Job Requirements:
Completion of a college program in computer science, computer programming or networkadministration is usually required.
College or other courses in computer programming or network administration are usually required.

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: High School