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Huge hiring for QA in Maven

Overview

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Ad number:#230263897
Contact:Mandrita Bhattacharya
Phone:9830540993
City:Kolkata
Zip:700156
Compensation:15000-25000/month
Posted in: Kolkata IT Jobs

Description

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QUALITY ANALYST (both male and female can apply)
Summary: BPOs process many customer requests throughout a day. To ensure that customer-service representatives are interacting with clients in ways that serve a business best interests, quality-assurance analysts often monitor phone calls to measure performance and help implement the business strategic objectives. Areas the analyst might study include voice quality and product knowledge, as well as whether representatives stick to their training scripts. They also check to see if a customer is satisfied with the results of the interaction, and end calls in a friendly and professional way.

Job Description:
Screens incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization.
Provides feedback to assist in the creation of performance improvement goals and the development of training programs
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision

Skills:
Good Communication skill means the ability of listening, writing and speaking effectively.
One important requirement for this skill is the efficiency means that meets the goal-setting.
Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.

Eligibility :

Should have experience in International BPO as Quality Analyst for 2-3 years
Should be a graduate
Should be flexible for all shifts
ADDITIONAL BENEFITS:
Alternate Saturday off.
Free Pick up and drop provided (both ways).
Complimentary lunch/dinner.
Referral bonus

Salary : Best in the industry


About Maven-Maven The word itself signifies quality and excellence. We as a company aim to bring together the best & the most experienced human resource and technology under the same roof. It is our constant endeavor to develop and nurture the most potent and yet highly underutilized resource- the human resource.

For Further Details Contact-9874744517/9830531292,9163139487/9874744309,9883011122,8697657486,9830540993,967471946,9830933443

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