Hiring Candidates for Back Office Executive

Job Description

Responsibilities

1. Consumer Query Resolution: Address and resolve customer queries, requests, and complaints related to credit reports, credit scores, and personal disputes.

2. Email Operations: Manage email communication, ensuring that responses are accurate, complete, and delivered within the prescribed Service Level Agreement (SLA).

3. Independent Drafting: Draft personalized email responses as required, using template responses selectively based on the complexity of the query.

4. Escalation Management: Identify and escalate potential escalations or sensitive issues to ensure faster resolution.

5. Complaint Analysis: Work on multiple applications to analyze consumer complaints and prepare accurate credit reports.

6. Stakeholder Interaction: Regularly interact with member bank representatives and direct consumers/entities via phone or email to expedite the resolution of disputes and complaints.

7. Shift Flexibility: Be willing to work during weekends, holidays, or extend shifts as per business requirements.

Role: Back Office Executive

Experience: 1 to 4 yrs

Qualification: Any Basic degree 

Salary: From 18K per month

Job Type: Full Time, Permanent Job

Interested Candidates can contact the HR for Further Details

Warm Regards,

HR - Preetha

63855 80670

infohrpreetha29@gmail.com