Become an AR Caller for Our Healthcare Team

Job Description

Responsibilities

Utilise web portal services, IVRs, or phone calls to the payer to conduct pre-call analysis and verify the status.

In order to submit the required paperwork to insurance companies and keep a transparent audit trail for future use, make sure you have enough documentation on the client software.

Keep track of after-call activities and do post-call analysis for the claim. continuation

Calling to evaluate and address requests, complaints, and questions will guarantee that those consumer enquiries are addressed at the initial point of contact.

Give the customer accurate information about the product or service, look up any available paperwork, such as authorisation, nursing notes, and medical records on the client's systems, and evaluate the advantages received and other information before placing the call.

Skills:

Pre-call analysis: Performing pre-call analysis and checking the status using payer calls, IVR, or web portals.

Documentation maintenance: Maintaining adequate documentation on the client software for sending necessary documentation to insurance companies and creating an audit trail.

Post-call analysis: Recording after-call actions and performing post-call analysis for claim follow-up.

Query resolution: Assessing and resolving inquiries, requests, and complaints through calls to ensure first-point-of-contact resolution.

Product and service information: Providing accurate product/service information to the customer, including research of available documentation, authorization, nursing notes, medical documentation, and explanation of benefits received.

Experience: 3 to 5 yrs

Salary: From 35K per month

Qualification: Any Basic Degree

Location: Chennai

Warm Regards,

HR - Preetha

63855 80670

infohrpreetha29@gmail.com