Executive Customer Care  BPO (0-1 yrs)

Job description:

JOB OVERVIEW-

We are seeking dedicated and customer-focused individuals to join our BPO voice process team. 

The successful candidate will be responsible for handling outbound calls, providing excellent customer service efficiently.

RESPONSIBILITES :

- Make outbound calls to potential or existing customers as required.

- Develop a thorough understanding of the products/services offered by the company.

- Stay updated on product/service features, benefits, and any updates.

- Follow established processes and procedures to ensure consistency and efficiency.

- Comply with company policies and guidelines.

- Communicate effectively with customers, colleagues, and other team members.

- Use clear and concise language to convey information.

- Identify and analyze customer needs to provide appropriate solutions.

- Ensure high-quality standards in customer interactions.

- Willing to work in rotational shifts for UK & US campaigns.

QUALIFICATIONS :

- Proven experience in a customer service or BPO voice process role.

- Excellent communication and interpersonal skills.

- Ability to handle stressful situations calmly and professionally.

- Basic computer skills.

- High school diploma or equivalent; additional education is a plus.

Location : chennai
Executive Customer Care  BPO (0-1 yrs)
Regards,
Nedhra -HR
89251 and 14937