Tamil Voice Process Executive Role Available Immediately

Job Description

Salary Range : based on skills, and interview performance

Experience Requirement : Fresher

Qualification: 8th, 10th, 12th, or Above

Location : Chennai

Working Hours : 8 hours work | Monday to Saturday

Responsibilities

Customer Interaction: Handle inbound and outbound calls from customers.

Query Resolution: Address customer inquiries, complaints, and concerns.

Product/Service Information: Provide accurate information about products and services.

Sales and Upselling: Identify upselling and cross-selling opportunities.

Complaint Management: Resolve customer complaints and escalate issues as needed.

Process Adherence: Follow established processes and guidelines.

Performance Metrics: Meet and exceed performance metrics, such as call volume, call quality, and sales targets.

Skills:

Communication Skills: Excellent verbal and written communication skills.

Interpersonal Skills: Ability to build rapport and trust with customers.

Problem-Solving: Strong problem-solving and decision-making skills.

Active Listening: Ability to actively listen to customer concerns and provide solutions.

Computer Skills: Proficiency in customer service software and tools.

​​Interested Candidates can contact the HR for Interview Appointment

Warm Regards, 

HR - Preetha

63855 80670

infohrpreetha29@gmail.com