Non Voice Customer Support jobs 

JD:

Key Responsibilities :

Responding to customer inquiries via email and chat platforms.
Resolve customer complaints and issues in a timely and professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer interactions, transactions, comments, and complaints.
Inform customers about company policies, services, and products.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Work with customer support team to identify areas for improvement.
Meet personal/customer service team targets and call handling quotas.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
Stay updated on product knowledge and responsible for communicating updates to the team.
Provide feedback on the efficiency of the customer service process.
Assist in training and support of new staff as needed.

Bachelor's degree in any field or equivalent work experience.
Proven customer support experience or experience as a client service representative.
Proficiency in CRM systems and Microsoft Office Suite.
Familiarity with help desk software and remote support tools.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities.
Ability to effectively prioritize and multitask in a fast-paced environment.
Outstanding time management and organizational skills.
Ability to maintain a professional and positive attitude in challenging situations.
Adaptability and willingness to learn new processes and procedures.
Capability to work effectively in a team environment.
Availability to work in shifts as needed.
Experience in a non-voice customer support role is a plus.
Understanding of customer satisfaction metrics is advantageous.
Certification in customer service is a bonus.

Regards,
Nedhra -HR
89251 and 14937