Commitment to Precision as a Non-Voice Process Executive

Candidate Application: 

Full Name: 

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Candidate Category: Fresher / Experienced

Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable) 

Current/Last Drawn Salary (Monthly/Annual): 

Notice Period:

Job Description:

Responsibilities:

Multi-Channel Support: Provide prompt, courteous responses to consumer questions, grievances, and requests via email, live chat, or social media platforms.

Data processing involves accurately entering and updating transaction records, order details, and customer information into the company's database or CRM systems.

Problem Solving: Using internal knowledge bases and defined templates, analyze written queries to find the underlying reasons and offer thorough answers.

Quality Assurance: Maintain high data entry accuracy while ensuring that all written communications follow the company's branding, language, and tone criteria.

Back-Office Operations: Carry out administrative duties include order fulfillment tracking, claims processing, and document verification.

KPI Management: Achieve or surpass critical performance metrics, such as Accuracy Percentage, Resolution Rate, and Average Response Time (ART).

Required Skills: 

Written Communication: Excellent grasp of written English (and/or pertinent regional languages) with flawless spelling, punctuation, and manners

Typing Speed: At least 35 to 45 words per minute with a minimum accuracy of 98%.

Analytical Thinking: The capacity to decipher complicated textual requests and provide succinct, clear summaries of information.

Software Proficiency: Excellent familiarity with online browsers, CRM software (Salesforce, Freshdesk, Zendesk), and Microsoft Office, particularly Excel.

An unwavering eye for spotting anomalies in client records or mistakes in data entry is known as attention to detail.

Experience: 0 to 3 yrs

Salary: Best in the Industries

Immediate Joiner Mostly Preferred

Interested Candidates Contact the HR ASAP

Warm Regards,

HR - Maria

88708 33430

infohrmaria04@gmail.com