Non Voice Process Positions Where Your Skills Matter

Job Description

Responsibilities

• Answering emails and chat requests from customers.

• Respond to consumer concerns and complaints promptly and expertly.

• Use appropriate techniques and resources to deliver information that is true, valid, and comprehensive.

• Establish trust and enduring connections with customer accounts by communicating honestly and actively.

• Maintain a record of all communications, transactions, remarks, and grievances from clients.

• Educate clients on the company's guidelines, offerings, and goods.

• Adhere to policies, norms, and procedures for communication.

• Go above and above to interact with customers.

Skills:

Customer communication: Responding to customer inquiries via email and chat platforms.

Problem resolution: Resolving customer complaints and issues in a timely and professional manner.

Information accuracy: Providing accurate, valid, and complete information using appropriate methods and tools.

Relationship building: Building sustainable relationships and trust with customers through open and interactive communication.

Record keeping: Maintaining records of customer interactions, transactions, comments, and complaints.

Product and service knowledge: Informing customers about company policies, services, and products.

Communication guidelines adherence: Following communication procedures, guidelines, and policies.

Customer engagement: Going the extra mile to engage and satisfy customers.

Experience: 3 to 6 yrs

Qualification: Any Basic  Degree 

Location: Chennai

Job Type: Permanent And Full Time Job

Salary: From 45K per month

Warm Regards,

HR - Preetha

63855 80670

infohrpreetha29@gmail.com