Grow Your Career in a Semi Voice Process Executive Role 

Job Description

Responsibilities

Handle client requests, questions, and transactions via chat, email, and other online channels.

Assure quick issue resolution by giving customers accurate and timely answers to their questions.

Updating and keeping up-to-date transaction records and client data in the business's systems.

By adhering to appropriate documentation and data input procedures, you can guarantee data integrity.

Help clients resolve problems and grievances by offering thorough justifications and, if required, debugging.

In accordance with escalation guidelines, escalate complicated or unresolved issues to higher-level support or pertinent departments.

Skills:

Communication Skills: Excellent written and verbal communication skills.

Problem-Solving: Strong problem-solving and critical-thinking skills.

Customer Focus: Ability to build strong customer relationships and provide excellent customer service.

Technical Skills: Proficiency in customer service software and tools.

Organizational Skills: Strong organizational and time management skills.

Attention to Detail: Meticulous attention to detail and accuracy.

Experience: 3 to 5 yrs

Qualification: Any Basic Degree 

Salary: Based on company Norms

Location: Chennai

Warm Regards,

Preetha - HR

63855 80670

infohrpreetha29@gmail.com