Bulk Hirings going on for Telecaller in Banks

Job Description

Responsibilities

- Take full ownership of customer queries and problems: Ensure timely and effective resolution of customer issues, displaying accountability throughout the process.

- Deliver service with courtesy and accuracy: Provide excellent customer service by being polite, professional, and ensuring information is conveyed accurately.

- Adhere to product and process requirements with zero errors: Follow all company guidelines and product-related processes, ensuring error-free service delivery.

- Escalate customer issues to appropriate internal stakeholders: Promptly refer unresolved or complex issues to relevant teams for further action.

- Comply with service and sales guidelines: Ensure that all interactions meet established standards for both customer service and sales.

- Achieve call quality targets: Consistently meet or exceed performance metrics related to call quality, ensuring high standards are maintained.

- Resolve customer queries on first contact with minimal call handling time: Aim for first-contact resolution by addressing customer concerns quickly and effectively, reducing the need for follow-up calls.

Role: Telecaller - Bank

Experience: Freshers

Qualification: Any Basic Degree 

Salary: From 12K to 15k per month

Job Type: Full Time Permanent Job

Location: Chennai

Interested Candidates can Contact the HR for Further Details

HR - Preetha

63855 80670

infohrpreetha29@gmail.com