Company Profile: 

At Eliteone Mortgage Inc, we are committed to building long-term relationships with our clients. We specialize in various mortgage services, including spousal buyouts, home purchases, assisting first-time home buyers, reverse mortgages, catering to newcomers to Canada, and providing construction mortgages. Our primary objective is to earn your business both now and in the future.

Our dedicated team works diligently on your behalf to identify the mortgage product that best aligns with your unique needs. We strive to secure optimal terms and the lowest possible interest rate, ensuring you receive the most favorable financing solution available. Unlike banks, we work for you, acting as your trusted advisor throughout the entire mortgage process.

Eliteone Mortgage Inc  is looking for An Account Supervisor - Financial Services  NOC 62023

Job and Duties as An Account Supervisor- financial services but not limited: 

• Manage a portfolio of mortgage accounts, which may include individual clients, institutional clients, or both.

• Serve as the primary point of contact for clients and address their inquiries, concerns, and requests.

• Build and maintain strong relationships with clients to ensure their satisfaction and retention.

• Monitor and review mortgage accounts for compliance with company policies, industry regulations, and client agreements.

• Identify potential issues and risks related to mortgage accounts and work to mitigate them.

• Prepare and present financial reports, including account performance summaries and portfolio analysis, to senior management and clients.

• Assess and manage credit risk associated with mortgage accounts, implementing risk mitigation strategies as needed.

• Maintain open and transparent communication with clients, borrowers, and internal stakeholders.

• Address customer inquiries and concerns promptly and professionally.

• Establish and track key performance indicators for the account management team, ensuring that performance goals are met or exceeded.

• Identify opportunities for process improvement and efficiency gains in account management operations.

• Stay updated on industry best practices and recommend changes to existing procedures when necessary.

• Provide training and development opportunities for team members to enhance their skills and knowledge in mortgage account management.

• Prepare regular reports for senior management, clients, and regulatory authorities, summarizing the status and performance of mortgage accounts.

Job Requirements:

Languages :     English

Education :      College Diploma

Experience :     1 year  or less

Wage:               $31.00 - $32.00 per hour / Full time

Email:                hr.eliteonemortgage@outlook.com