THE POSITION

As an Administrative Officer 1 for the Department of Health, you help lead the delivery of vital record services at the Eastern Regional Office. This role offers the chance to improve processes, support consumers, and maintain strong safeguards against fraud. You provide leadership that strengthens service quality, supports staff development, and ensures accurate and secure record handling. This position is ideal for someone who enjoys responsibility, problem solving, and public-facing work.
 

DESCRIPTION OF WORK

This position supports the Division of Vital Records by managing office operations, supervising staff, and ensuring the accuracy, security, and timely processing of vital event records. The role also involves guiding consumer interactions, addressing difficult concerns, and supporting fraud prevention efforts. As an Administrative Officer 1, you will perform the following duties:

• Office Management: Oversee operations of the Eastern Regional Office, ensure efficient workflow, and manage the processing of vital records
• Customer Guidance: Provide direction to consumers on how to file a report of a live birth, a report of foreign birth, a report of death, a report of fetal death, a report of domestic adoption, and a report of foreign-born adoption
• Public Relations: Address consumer complaints, de-escalate tense situations, and support daily interaction with the public
• Record Oversight: Manage death and fetal death registrations, issue permits, and review returned certificates for staff errors
• Fraud Prevention: Identify suspicious information, train staff on document security, and support fraud detection efforts
• Quality Control: Review applications, verify identity information, and conduct periodic checks to ensure accuracy, compliance, and consistency
• Staff Supervision: Assign work, train staff, set priorities, and oversee performance, hiring, and daily scheduling

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• You must be able to perform essential job functions.

Link to Apply: https://www.governmentjobs.com/careers/pabureau/jobs/5398914/administrative-officer-1

Last day to Apply: 7/22/2026