Need for Desktop Support Engineer in Mount Road

Job Description

Responsibilities

1. User Support: Address user tickets related to hardware, software, and networking issues.

2. Installation Assistance: Guide customers in installing applications and computer peripherals.

3. Problem Diagnosis: Ask targeted questions to diagnose technical problems.

4. Step-by-Step Guidance: Provide users with simple, clear instructions.

5. Remote Troubleshooting: Conduct remote troubleshooting and testing of solutions.

6. Customization: Customize desktop applications to meet user needs.

7. Issue Logging: Record technical issues and solutions in logs.

8. Escalation: Direct unresolved issues to the next level of support.

9. Client Follow-Up: Ensure clients' systems are fully functional after support.

10. Feedback Reporting: Report customer feedback and potential product requests.

11. Documentation: Assist in creating technical documentation and manuals.

Role: Desktop Support Engineer

Experience: 1 to 4 yrs

Qualification: Any Degree related to IT

Salary: From 18K per month

Job Type: Full Time, Permanent Job

Location: Mount Road, Chennai

Interested Candidates can contact the HR for Further Details

Warm Regards,

HR - Preetha

63855 80670

infohrpreetha29@gmail.com